Policies
WORKSHOP TICKET POLICY
Refunds are not offered on workshop tickets.
LODGING CANCELLATION
SINGLE COTTAGE RENTALS
The initial deposit is fully refundable up to 30 days prior to your stay, less a $75 processing fee. No refunds for cancellations made within 30 days of check-in. In the unlikely event that you must cancel with less than 30 days prior to check-in, we will attempt to rebook your room. If we are successful, a partial refund will be made.
HIGH SEASON RENTALS
The initial deposit is full refundable up to 45 days prior to your stay, less a $75 processing fee. No refunds on your deposit for cancellations made within 45 days of check-in. In the unlikely event that you must cancel with less than 45 days prior to your check-in, we will attempt to rebook your room. If we are successful, a partial refund will be made.
CHILDREN & PETS
Due to the high-end amenities in our cottages as well as potential hazards to your little ones (wooden stairs, sharp corners, gas fireplace, etc.), The Vintage Round Top is for children ages 6 and up.
In order to maintain a clean and allergen-free home, no pets are allowed in the house or on the property.
ONLINE Shipping & Handling
Orders placed with The Vintage Round Top will ship Monday through Friday, excluding holidays. You can expect your product to ship within 2-3 business days from the day you placed your order. All small to mid-size products are shipped USPS. You can choose either Standard Ground delivery or Priority Mail at check out. If you require overnight service, please call us at 713-859-5993 to process your order.
Shipping costs are based on the weight and size of your order.
Online returns
We want all buyers to be happy with their purchases and encourage people to ask as many questions necessary before making a purchase. We accept returns (buyer covers return shipping) on a case by case basis. All approved returns will be refunded on the credit card used at the time of purchase. Please keep in mind that age appropriate wear is part of buying Vintage and Antiques and this is a disclaimer that you are buying used items that may have wear and/or flaws which the pictures cannot depict. All collectibles & antique furniture are sold AS IS.
If an item returns as an unclaimed package we are not responsible for any shipping fees and the item will be re-listed unless the buyer asks for item to be re-shipped at buyer's expense.
If an item arrives damaged due to shipping, you must notify us within 48 hours of receiving the merchandise. Buyer will be refunded after participating fully in the insurance claim. This may include but is not limited to; sending photos of damaged area, photos of packaging and signing a claims form and any other form required by insurance. Refund is contingent on participation; not outcome of claim. DO NOT throw away any packaging as this may compromise ability to refund. Thanks!